A professional solution for creating campaigns with highly effective utilization of operators, who can work anywhere. During a call, Davos allows you to monitor the history of individual business cases, cash flows, and other various parameters suitable for the given campaign type. Operator efficiency can be checked using a supervisor function, and then relevant efficiency statistics can be created for the entire call center.
An ideal way to promote and offer your products, care for existing customers, and develop relationships or just conduct public opinion polls. It’s simple, all you need to do is insert a list of phone numbers, and Davos calls the clients for you. Call center operators can thus concentrate on calls that have already been connected, making the most efficient use of their time.
These are an absolute necessity for emergency and rescue services, fire fighters, or police forces, but are also used in the power and transport industries. Davos will equip a call center with intelligent facilities that record and archive incoming calls, handle calls from the field logically and quickly, and record call information in a database for later identification.
Automatic Voice Information
Automatically handle calls from clients in a reliable and professional manner. You can greet clients with a recorded melody and/or message in various languages. This is an excellent solution for orders or cases where Davos makes the initial contact for you, and operators take only calls that require a personal approach. Davos is also capable of identifying VIP clients, who then do not have to wait in a call queue.
You can use Davos to help you record and archive your phone calls, which you can then use to document orders and transactions, check employee behavior, or evaluate call center operators. In addition, call archiving is a legal obligation for some services, and Davos is the perfect solution.
Do you need to discuss projects within a team whose members are not all at one location, or consult with an outside expert? Davos will allow you to set up conference calls with large numbers of participants in one virtual room. You will thus save time and money by reducing the total number of calls made in the company, and will increase the efficiency of communication within the company.